Crisis communications: Keys to your success

By Lynn Holley Most of the time, crises that pop up in organizations can be handled with well-thought-out crisis communication plans that, with some tweaking, can be adapted to a number of scenarios. Then there are the issues that come out of left field. The...

Crisis communications: Fruitful failure and the crisis premortem

By Lynn Holley For me, inspiration often strikes at very inconvenient times, like when I’m driving. In 2014 after teaching a popular crisis communications class at the University of Illinois with my colleague Dennis Culloton, an aha moment came as I was in my car...