By Lynn Holley For me, inspiration often strikes at very inconvenient times, like when I’m driving. In 2014 after teaching a popular crisis communications class at the University of Illinois with my colleague Dennis Culloton, an aha moment came as I was in my car listening to the "Freakonomics Radio" podcast hosted by journalist Stephen

By Lynn Holley It doesn’t matter if you are a multibillion dollar corporation that delivers millions of goods daily to consumers’ doorsteps or a dog grooming service working out of a leased space in a strip mall, you both have something in common. You can and will face a crisis at some point. The sooner