What the cannabis industry can teach us about crisis communications

More than a year ago, businesses across Illinois began providing safe, legal access to adult-use cannabis, and the cannabis industry continues to experience tremendous growth. On a year-over-year basis, in January statewide sales grew by more than 125% as the legal market continues to mature.   Culloton + Bauer Luce has had the pleasure to work

February 24, 2021|

Meet the Crisis Expert: Natalie Bauer Luce

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our new “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s

February 16, 2021|

The five crisis communication mistakes you don’t want to make

There are endless ways a company or organization can screw up when responding to a crisis. And while every crisis has its own set of issues, here are five common crisis communication mistakes you don't want to make:  NONCREDIBLE DENIAL My seven-year-old daughter once etched her name into the dresser of my new Ethan Allen

February 9, 2021|

Calling in the experts: When to hire a crisis communications firm

The universal truth in my business is that it’s not a matter of if but when a crisis will strike. Simply refer to all of 2020 as exhibit A. But unless you’re a lawyer or a crisis manager yourself, many leaders don’t necessarily know when is the right time to make that call to a

February 3, 2021|

Part two: Straight talk with crisis manager Dennis Culloton

By Lynn Holley In part one of this two-part Q&A with Dennis Culloton, we talked about what it takes to be a successful crisis manager and how to navigate working with clients. In part two, we discuss one of the more difficult aspects of managing a public crisis ... interacting with the media. Lynn Holley:

February 3, 2021|

Part one: Straight talk with crisis manager Dennis Culloton

By Lynn Holley  Dennis Culloton and I have been colleagues for a long time, longer than we care to admit. From all news radio in Chicago to helping professional clients with media messaging and reputation maintenance, we have partnered up most recently to train future crisis managers at the University of Illinois at Urbana-Champaign. In

January 19, 2021|

Strategy, strength and resilience: The PR crisis management lessons from 2020

By Dennis Culloton History books are filled with pivotal moments where powerful leaders are overcome by events. 2020 was one of those pivotal years. It humbled everyone. We won’t attempt to add to the first draft of history here other than to repeat that it was a dumpster fire sitting on top of a burning

January 6, 2021|

Lightfoot Press Secretary Ruiz joins Culloton + Bauer Luce

Chicago (January 5, 2021) — Culloton + Bauer Luce today announced Anel Ruiz has joined the public affairs and crisis management firm as Senior Vice President after completing her tenure as Press Secretary to Chicago Mayor Lori Lightfoot.   “Anel is a battle tested strategist. With her roles at the highest levels of city and county

January 5, 2021|

Crisis management: Three questions to ask your team before the holidays

By Natalie Bauer Luce Growing up, I learned one tried and true axiom of crisis management by watching my mom sell real estate. Inevitably, every summer, as we would prepare to go on our family vacation, she would manage to sell a house the night before we were set to leave. A flurry of

December 1, 2020|

Crisis communications: Keys to your success

By Lynn Holley Most of the time, crises that pop up in organizations can be handled with well-thought-out crisis communications plans that, with some tweaking, can be adapted to a number of scenarios. Then there are the issues that come out of left field. The nightmares …  For example, back in the early 2000s, no

November 17, 2020|

Five questions to test your crisis readiness during the COVID-19 pandemic

By: Natalie Bauer Luce With a resurgence of COVID-19 cases in, well, pretty much everywhere, is your organization ready for the next wave and potential crises that could come with it? Have you taken the time to look at what your crisis management team did right during the initial outbreak when responding to crises?

November 10, 2020|

Crisis communications: Fruitful failure and the crisis premortem

By Lynn Holley For me, inspiration often strikes at very inconvenient times, like when I’m driving. In 2014 after teaching a popular crisis communications class at the University of Illinois with my colleague Dennis Culloton, an aha moment came as I was in my car listening to the "Freakonomics Radio" podcast hosted by journalist Stephen

October 27, 2020|

Crisis communications: So much has changed but the right approach has not

By Lynn Holley It doesn’t matter if you are a multibillion dollar corporation that delivers millions of goods daily to consumers’ doorsteps or a dog grooming service working out of a leased space in a strip mall, you both have something in common. You can and will face a crisis at some point. The sooner

October 21, 2020|

Return to Center: Find Your Guiding Principle in Crisis

By Natalie Bauer LuceThe late night show hosts are delivering their monologues from home. Restaurants and bars around the country are all but deserted, and our great American cities look like they have been cast as the setting for the latest zombie apocalypse blockbuster.Meanwhile, I’ve used the term “pandemic” in casual conversation more times in

March 27, 2020|

Baseball, We Need You Now

By Dennis Culloton Let’s take a break from our home confinement and the very serious business of flattening the COVID-19 curve to warmer thoughts about where we would normally be today--at the ballpark for baseball’s opening day. My Cubs would have been facing their rivals the Milwaukee Brewers in Milwaukee and teams all over the

March 26, 2020|

From the Virus, Leaders Will Be Forged

By Dennis Culloton, CEO, President, Culloton + Bauer Luce The entire globe and its leaders are undergoing a massive test of crisis management and crisis communications as we grapple with the global COVID 19 coronavirus pandemic. We’ve seen the worst of humanity over the last several weeks, from stifling public discussion of the outbreak in

March 13, 2020|

Planes, Trains and Automobiles: PR Lessons for 2020

The start of the year brought another reminder of the importance of public relations for transportation companies as NPR reported that Amtrak Asked 2 People Who Use Wheelchairs To Pay $25,000 For A Ride. This fiasco comes on the heels of Boeing’s ongoing effort to repair their image after the grounding of their 737 Max

January 28, 2020|

Reaching Millennials, Gen Z at the Speed of Business

THOUGHTS FROM THE SPORTS BUSINESS JOURNAL THOUGHT LEADERS By Dennis Culloton When you work at the 2019 speed of business, how do you stay creative and competitive? How do we reach Millenials and Generation Z? How do we get our message out for our clients when legacy news media brands are in the financial red

July 25, 2019|

Culloton Strategies Rebrands as Culloton + Bauer Luce

Culloton Strategies announced today that the public affairs and crisis management firm has rebranded as Culloton + Bauer Luce, adding principal Natalie Bauer Luce as an equity owner. “I am excited to kick off this chapter for our team and to call Natalie my partner. She is simply one of the most skilled communications strategists

June 24, 2019|

Bittersweet Time for Journalism Awards

Dennis Culloton, President and CEO This is the 30th year of the Chicago Bar Association’s Herman Kogan Media Awards. I’ve been involved since the first year of the program in my newsradio days and now as the chairman of the CBA’s committee. This year’s awards and the current environment highlight the paradox of the news

May 20, 2019|

Innovation and Wild Turkey: Remembering Herb Kelleher

By Dennis CullotonHerb Kelleher once drank a plastic cocktail glass of soda after he extinguished his cigarette in it on a dare—well, actually a warning—from me. So I hope he will appreciate that I grinned when I read of his passing at age 87 yesterday. At a time when it is trendy in business to be considered

January 4, 2019|

MGM’s Unconscionable Choice

Dennis Culloton, President and CEOMGM Resorts International announced last week they had sued 1000’s of plaintiffs who had sued the company after last fall’s bloody Mandalay Bay Las Vegas shooting.  On October 1, Stephen Paddock fired his semiautomatic rifles out his 32nd  floor Mandalay Bay Hotel room onto country music goers below killing 58 people

July 24, 2018|

The Real News on Social Media Giants

By Dennis Culloton, CEO and president The investigation into alleged collusion by President Trump’s campaign with the Russians –and his protests of “fake news”--has overshadowed what may be the longer lasting impact of Russian meddling in U.S. elections-- the real news that the biggest media companies in the world were grilled on Capitol Hill.Social media giants

November 6, 2017|

WHILE I WAS ROOTING–What we learned this month in crisis communications

By Dennis Culloton CEO, President It’s no secret this space is reserved for Cubs fans and we’ve often used Cubs manager Joe Maddon’s wit and witticisms to illustrate larger crisis communications leadership truths.As we lick our wounds from being eliminated from the National League Championship playoffs by the Los Angeles Dodgers (3 home runs including a

October 20, 2017|

Every Crisis Pales In Comparison to Las Vegas

By Dennis Culloton In a week like the one America has just experienced, it seems trite to discuss crisis communications like we do here in this space--everything pales by comparison to the tragedy in Las Vegas. We like to preach that in times of crisis, communicating to your customers and the public is a priority. That priority

October 6, 2017|
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