Blog2021-07-23T18:00:04+00:00

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A lesson in brand crisis management: The Washington Football Team

The Washington Football Team (WFT), once a proud and dominant franchise during the 1980s and early 90s, has been relegated more to being a laughingstock of the National Football League and a prime example of how not to run a sports team. Take, for example, a recent incident after a home game against their division

January 12, 2022|

Meet the Crisis Expert: Courtney Avery

Get to know the individuals who make up Culloton + Bauer Luce’s team of expert counselors in our “Meet the Crisis Expert” blog series. Next up, Senior Consultant Courtney Avery. Courtney joined the firm in November and brings nearly two decades of leadership experience with the Illinois Health Facilities and Services Review Board (HFSRB) to

December 21, 2021|

Courtney Avery joins Culloton + Bauer Luce

Former Administrator, Chair of Health Facilities and Services Review Board to advise CBL’s growing ranks of health care clients Chicago (Dec. 14, 2021) — Culloton + Bauer Luce today announced Courtney Avery has joined the public affairs and crisis management firm as a Senior Consultant after nearly two decades of leadership with the Illinois Health

December 13, 2021|

Who would you invite to Thanksgiving dinner: Dennis Culloton

Several years ago, our team posted a blog answering the question, "Who would you invite to Thanksgiving dinner, dead or alive?" It turned out to be one of our most popular posts ever, continuing to resonate today. I was struck by how serious everyone took it and the interesting tables of guests they created. Without consulting

November 24, 2021|

Who would you invite to Thanksgiving dinner: James Mendez

Who would you invite to Thanksgiving dinner? The age-old question has stumped some and excited others. Anticipated answers always differ from favorite athletes and celebrities to revolutionary historical figures and dearly departed relatives. For me, this upcoming Thanksgiving is particularly special as the day is also my 30th birthday. But when posed with answering the

November 18, 2021|

Humor in marketing: To do it or not to do it?

In a world filled with automation, elements of humanity are becoming harder to find. With the increasing use of chatbots and automated emails, it’s become more difficult to separate interpersonal communication from robotic messaging scripts. Occasionally, brands, companies and even politicians have the opportunity to present themselves as human through the use of humor in

November 5, 2021|

Public policy to public affairs: A football metaphor

It’s football season, again! The weather is cooling, the tailgates are firing up, and the Bears, well, the Bears are who we thought they were. I’ve been thinking a lot about the Bears lately, not only for being who we thought they were (looking at you, Pace and Nagy), but also because as an avid

October 26, 2021|

Marist High School: A test of crisis responsiveness in real time

Since last weekend, Chicago’s Marist High School has had its crisis responsiveness tested as the school is struggling with two very real crises. One is the crisis of public perception and the second is what the first crisis reveals about the school culture. The crisis over what the public understands to be the issue (or

October 19, 2021|

Intern Interviews with Maggie Gorman featuring Patrick Skarr

Get to know Vice President Patrick Skarr in the final installment of our “Intern Interviews with Maggie Gorman” series!  Watch the video above or keep reading to find out why he got into this line of work, what he would be doing if he weren’t working at Culloton + Bauer Luce and more.  -- Maggie

September 29, 2021|

Intern Interviews with Maggie Gorman featuring Dennis Culloton

What were some of CEO & President Dennis Culloton's work experiences prior to starting Culloton + Bauer Luce? What would he be doing if he didn't start his own firm? And why is he talking about apple sticks, after shave and jet fuel? Keep reading this installment of our "Intern Interviews with Maggie Gorman" series

August 30, 2021|

Intern Interviews with Maggie Gorman featuring Courtney Clemmons

Get to know Culloton + Bauer Luce's digital consultant Courtney Clemmons in this installment of our "Intern Interviews with Maggie Gorman" series!  Where did Courtney go to college? What can she be found doing in her free time? Is she a White Sox or Cubs fan? Keep reading or watch the video above to find

August 19, 2021|

A crisis is sometimes one word away

Finished, completed, ran. Any of these words could have filled in the blank in, “Congratulations you ____ the Boston Marathon!” without any incident. Unfortunately, Adidas chose ‘survived’ in an email blast sent to those who ran in the marathon. While this crisis occurred a few years ago now, there are two main lessons that arose

August 17, 2021|

Intern Interviews with Maggie Gorman featuring James Mendez

Next up in our “Intern Interviews with Maggie Gorman series,” Account Supervisor James Mendez! Where did he work prior to joining Culloton + Bauer Luce? What can he be found doing in his free time? If his childhood had a smell, what would it be? Keep reading or watch the video above to find

August 11, 2021|

Intern Interviews with Maggie Gorman featuring Natalie Bauer Luce

This summer, the Culloton + Bauer Luce team was lucky enough to have Maggie Gorman as an intern. In addition to helping with our client campaigns, she interviewed our team of expert advisors over Zoom as a way to get to know them. Where did they go to college? Do they root for the Cubs

July 28, 2021|

Meet the Crisis Expert: James Mendez

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our “Meet the Crisis Expert'' blog series, we’ll meet the individuals who make up CBL’s team

July 6, 2021|

James Mendez joins Culloton + Bauer Luce

Former City Hall, Springfield staffer to add to firm’s coalition building, community outreach capabilities  Chicago (June 30, 2021) — Culloton + Bauer Luce today announced that James Mendez has joined the public affairs and crisis management firm as an Account Supervisor following his tenure as budget analyst with Chicago Alderman Pat Dowell. “We are excited

June 30, 2021|

Meet the Crisis Expert: Patrick Skarr

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s team of

June 15, 2021|

Culture and branding: The keys to successful reputation management

In the past, organizational culture and branding were oftentimes viewed as separate initiatives. One deals with internal relations within an organization and the other focuses on a company’s external relationship with its customers. But in today’s digital climate where consumers have more power than ever and are increasingly using that power to support companies with

June 9, 2021|

Managing the human factor during a crisis

“I did then what I knew how to do. Now that I know better, I do better.”  —Maya Angelou Maybe. Maybe not. While there are still several potential bumps in the road, the global pandemic seems to be moving in the right direction. If there is a gift to be gained from the crisis, it

April 22, 2021|

Why public relations needs a seat at the table early

A longtime colleague of mine who has advised CEOs, Congressional leaders and Cabinet members recently complained to me that “Public relations always gets left holding the bag.”  Coming from someone so experienced and versed at the highest levels of government and business, I was a bit surprised at the source of the complaint but, sadly,

April 2, 2021|

Why corporate reputation management is all about the long game

As we approach Easter, I am remembering the one-year anniversary of one of the strangest Easters I’ve experienced. While everyone’s holiday last year was odd, mine was especially peculiar. It was the morning of April 12 at a construction site in Chicago’s Little Village neighborhood where an explosion the day before rocked the community. I

March 18, 2021|

Why you should NOT write an op-ed

“We should write an op-ed.” Those five words are a favorite phrase of elected officials, candidates and business leaders. While op-eds can be useful as a tactic in a larger strategy, too many leaders have made it the strategy. In the process, time and resources are spent drafting, editing and shopping the piece whose chances

March 10, 2021|

What the cannabis industry can teach us about crisis communications

More than a year ago, businesses across Illinois began providing safe, legal access to adult-use cannabis, and the cannabis industry continues to experience tremendous growth. On a year-over-year basis, in January statewide sales grew by more than 125% as the legal market continues to mature.   Culloton + Bauer Luce has had the pleasure to work

February 24, 2021|

Meet the Crisis Expert: Natalie Bauer Luce

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our new “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s

February 16, 2021|

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