Blog2021-07-23T18:00:04+00:00

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Intern Interviews with Maggie Gorman featuring Natalie Bauer Luce

This summer, the Culloton + Bauer Luce team was lucky enough to have Maggie Gorman as an intern. In addition to helping with our client campaigns, she interviewed our team of expert advisors over Zoom as a way to get to know them. Where did they go to college? Do they root for the Cubs

July 28, 2021|

Meet the Crisis Expert: James Mendez

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our “Meet the Crisis Expert'' blog series, we’ll meet the individuals who make up CBL’s team

July 6, 2021|

James Mendez joins Culloton + Bauer Luce

Former City Hall, Springfield staffer to add to firm’s coalition building, community outreach capabilities  Chicago (June 30, 2021) — Culloton + Bauer Luce today announced that James Mendez has joined the public affairs and crisis management firm as an Account Supervisor following his tenure as budget analyst with Chicago Alderman Pat Dowell. “We are excited

June 30, 2021|

Meet the Crisis Expert: Patrick Skarr

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s team of

June 15, 2021|

Culture and branding: The keys to successful reputation management

In the past, organizational culture and branding were oftentimes viewed as separate initiatives. One deals with internal relations within an organization and the other focuses on a company’s external relationship with its customers. But in today’s digital climate where consumers have more power than ever and are increasingly using that power to support companies with

June 9, 2021|

Managing the human factor during a crisis

“I did then what I knew how to do. Now that I know better, I do better.”  —Maya Angelou Maybe. Maybe not. While there are still several potential bumps in the road, the global pandemic seems to be moving in the right direction. If there is a gift to be gained from the crisis, it

April 22, 2021|

Meet the Crisis Expert: Anel Ruiz

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our new “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s

April 13, 2021|

Why public relations needs a seat at the table early

A longtime colleague of mine who has advised CEOs, Congressional leaders and Cabinet members recently complained to me that “Public relations always gets left holding the bag.”  Coming from someone so experienced and versed at the highest levels of government and business, I was a bit surprised at the source of the complaint but, sadly,

April 2, 2021|

Why corporate reputation management is all about the long game

As we approach Easter, I am remembering the one-year anniversary of one of the strangest Easters I’ve experienced. While everyone’s holiday last year was odd, mine was especially peculiar. It was the morning of April 12 at a construction site in Chicago’s Little Village neighborhood where an explosion the day before rocked the community. I

March 18, 2021|

Why you should NOT write an op-ed

“We should write an op-ed.” Those five words are a favorite phrase of elected officials, candidates and business leaders. While op-eds can be useful as a tactic in a larger strategy, too many leaders have made it the strategy. In the process, time and resources are spent drafting, editing and shopping the piece whose chances

March 10, 2021|

What the cannabis industry can teach us about crisis communications

More than a year ago, businesses across Illinois began providing safe, legal access to adult-use cannabis, and the cannabis industry continues to experience tremendous growth. On a year-over-year basis, in January statewide sales grew by more than 125% as the legal market continues to mature.   Culloton + Bauer Luce has had the pleasure to work

February 24, 2021|

Meet the Crisis Expert: Natalie Bauer Luce

At Culloton + Bauer Luce, our team of advisors represent some of the country’s most prominent business, political and civic leaders who seek us out to defend their credibility, solve problems and create new opportunities in tough times. In our new “Meet the Crisis Expert” blog series, we’ll meet the individuals who make up CBL’s

February 16, 2021|

The five crisis communication mistakes you don’t want to make

There are endless ways a company or organization can screw up when responding to a crisis. And while every crisis has its own set of issues, here are five common crisis communication mistakes you don't want to make:  NONCREDIBLE DENIAL My seven-year-old daughter once etched her name into the dresser of my new Ethan Allen

February 9, 2021|

Calling in the experts: When to hire a crisis communications firm

The universal truth in my business is that it’s not a matter of if but when a crisis will strike. Simply refer to all of 2020 as exhibit A. But unless you’re a lawyer or a crisis manager yourself, many leaders don’t necessarily know when is the right time to make that call to

February 3, 2021|

Part two: Straight talk with crisis manager Dennis Culloton

By Lynn Holley In part one of this two-part Q&A with Dennis Culloton, we talked about what it takes to be a successful crisis manager and how to navigate working with clients. In part two, we discuss one of the more difficult aspects of managing a public crisis ... interacting with the media. Lynn Holley:

February 3, 2021|

Part one: Straight talk with crisis manager Dennis Culloton

By Lynn Holley  Dennis Culloton and I have been colleagues for a long time, longer than we care to admit. From all news radio in Chicago to helping professional clients with media messaging and reputation maintenance, we have partnered up most recently to train future crisis managers at the University of Illinois at Urbana-Champaign. In

January 19, 2021|

Strategy, strength and resilience: The PR crisis management lessons from 2020

By Dennis Culloton History books are filled with pivotal moments where powerful leaders are overcome by events. 2020 was one of those pivotal years. It humbled everyone. We won’t attempt to add to the first draft of history here other than to repeat that it was a dumpster fire sitting on top of a burning

January 6, 2021|

Lightfoot Press Secretary Ruiz joins Culloton + Bauer Luce

Chicago (January 5, 2021) — Culloton + Bauer Luce today announced Anel Ruiz has joined the public affairs and crisis management firm as Senior Vice President after completing her tenure as Press Secretary to Chicago Mayor Lori Lightfoot.   “Anel is a battle tested strategist. With her roles at the highest levels of city and county

January 5, 2021|

Crisis management: Three questions to ask your team before the holidays

By Natalie Bauer Luce Growing up, I learned one tried and true axiom of crisis management by watching my mom sell real estate. Inevitably, every summer, as we would prepare to go on our family vacation, she would manage to sell a house the night before we were set to leave. A flurry of

December 1, 2020|

Crisis communications: Keys to your success

By Lynn Holley Most of the time, crises that pop up in organizations can be handled with well-thought-out crisis communications plans that, with some tweaking, can be adapted to a number of scenarios. Then there are the issues that come out of left field. The nightmares …  For example, back in the early 2000s, no

November 17, 2020|

Five questions to test your crisis readiness during the COVID-19 pandemic

By: Natalie Bauer Luce With a resurgence of COVID-19 cases in, well, pretty much everywhere, is your organization ready for the next wave and potential crises that could come with it? Have you taken the time to look at what your crisis management team did right during the initial outbreak when responding to crises?

November 10, 2020|

Crisis communications: Fruitful failure and the crisis premortem

By Lynn Holley For me, inspiration often strikes at very inconvenient times, like when I’m driving. In 2014 after teaching a popular crisis communications class at the University of Illinois with my colleague Dennis Culloton, an aha moment came as I was in my car listening to the "Freakonomics Radio" podcast hosted by journalist Stephen

October 27, 2020|

Crisis communications: So much has changed but the right approach has not

By Lynn Holley It doesn’t matter if you are a multibillion dollar corporation that delivers millions of goods daily to consumers’ doorsteps or a dog grooming service working out of a leased space in a strip mall, you both have something in common. You can and will face a crisis at some point. The sooner

October 21, 2020|

Return to Center: Find Your Guiding Principle in Crisis

By Natalie Bauer LuceThe late night show hosts are delivering their monologues from home. Restaurants and bars around the country are all but deserted, and our great American cities look like they have been cast as the setting for the latest zombie apocalypse blockbuster.Meanwhile, I’ve used the term “pandemic” in casual conversation more times in

March 27, 2020|

Baseball, We Need You Now

By Dennis Culloton Let’s take a break from our home confinement and the very serious business of flattening the COVID-19 curve to warmer thoughts about where we would normally be today--at the ballpark for baseball’s opening day. My Cubs would have been facing their rivals the Milwaukee Brewers in Milwaukee and teams all over the

March 26, 2020|

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