Growing up, I learned one tried and true axiom of crisis management by watching my mom sell real estate. Inevitably, every summer, as we would prepare to go on our family vacation, she would manage to sell a house the night before we were set to leave. A flurry of phone calls would ensue, followed
By Lynn Holley Most of the time, crises that pop up in organizations can be handled with well-thought-out crisis communications plans that, with some tweaking, can be adapted to a number of scenarios. Then there are the issues that come out of left field. The nightmares … For example, back in the early 2000s, no
By: Natalie Bauer Luce With a resurgence of COVID-19 cases in, well, pretty much everywhere, is your organization ready for the next wave and potential crises that could come with it? Have you taken the time to look at what your crisis management team did right during the initial outbreak when responding to crises?
By Lynn Holley For me, inspiration often strikes at very inconvenient times, like when I’m driving. In 2014 after teaching a popular crisis communications class at the University of Illinois with my colleague Dennis Culloton, an aha moment came as I was in my car listening to the "Freakonomics Radio" podcast hosted by journalist Stephen
By Lynn Holley It doesn’t matter if you are a multibillion dollar corporation that delivers millions of goods daily to consumers’ doorsteps or a dog grooming service working out of a leased space in a strip mall, you both have something in common. You can and will face a crisis at some point. The sooner
By Natalie Bauer LuceThe late night show hosts are delivering their monologues from home. Restaurants and bars around the country are all but deserted, and our great American cities look like they have been cast as the setting for the latest zombie apocalypse blockbuster.Meanwhile, I’ve used the term “pandemic” in casual conversation more times in
By Dennis Culloton Let’s take a break from our home confinement and the very serious business of flattening the COVID-19 curve to warmer thoughts about where we would normally be today--at the ballpark for baseball’s opening day. My Cubs would have been facing their rivals the Milwaukee Brewers in Milwaukee and teams all over the
By Dennis Culloton, CEO, President, Culloton + Bauer Luce The entire globe and its leaders are undergoing a massive test of crisis management and crisis communications as we grapple with the global COVID 19 coronavirus pandemic. We’ve seen the worst of humanity over the last several weeks, from stifling public discussion of the outbreak in
The start of the year brought another reminder of the importance of public relations for transportation companies as NPR reported that Amtrak Asked 2 People Who Use Wheelchairs To Pay $25,000 For A Ride. This fiasco comes on the heels of Boeing’s ongoing effort to repair their image after the grounding of their 737 Max
THOUGHTS FROM THE SPORTS BUSINESS JOURNAL THOUGHT LEADERS By Dennis Culloton When you work at the 2019 speed of business, how do you stay creative and competitive? How do we reach Millenials and Generation Z? How do we get our message out for our clients when legacy news media brands are in the financial red